EXAMPLE SITE SETUP
Below is a deck showing example layout options for both drive-through and booth testing, the different areas of a testing site, and the staff, materials, and information needed in each area. You can create an editable copy of this deck here.
CONTROL CENTRE ACTIVITIES
Staff triage patients to determine eligibility for testing, based on the organization's or local health authority's criteria. Patients can be directed to call a toll-free number or directed to an online survey for pre-screening.
Staff book patients eligible patients during available slots and communicate the testing procedures and instructions.
Answering Patient Enquiries
Educate patients about COVID-19 and how to prevent the spread of the disease using information from trusted sources such as the WHO and local health authorities.
Deliver test results to patients and give them clear next steps. For patients who test positive, call centre staff also conduct contact tracing to identify others who may be at risk.
eXAMPLE CONTROL CENTRE TRAINING
Below is an example training manual for mass testing control centre workers, with special emphasis on empathizing with the patient and responding to difficult questions. You can also make your own editable copy here.
EXAMPLE CONTROL CENTRE SCRIPTS
Below are example scripts for how a call centre worker might deliver the news about a patient's COVID-19 result, both positive and negative. You can also make your own editable copy here.
FREE & SUBSIDIZED TOOLS
In response to COVID-19, many software companies are offering free and subsidized versions of their technology to healthcare organizations. Below are two that we think could be useful to an organization operating a mass testing site in a resource-limited setting. Please let us know if there are others we should include here.
CommCare is a mobile data collection platform, specifically designed for frontline health workers in low-resource settings. In response to COVID-19, Dimagi is giving pro bono subscriptions for their open-source platform, CommCare, to all COVID-19 response applications through May 2021.
Smile Identity is a KYC (Know Your Customer) service built for Africa. Their software uses selfies taken on smartphones as biometric representation. Smile Identity is offering free access to all its services for healthcare organizations fighting COVID-19 in Africa.
In-House or Outsourced
Do you have the resources and expertise to transport samples using in-house logistics, or do you need to outsource logistics to a third-party provider?
What type of vehicle makes the most sense for sample transport (e.g. car versus motorcycle) given the local road infrastructure, local regulations, and sample volume to be transported?
Sample Storage & Handling Requirements
What requirements do the molecular lab and local health authorities have around sample packaging and transport? Do you have all the materials and systems needed to transport samples safely from the collection site to the lab and ensure that the samples remain viable (e.g. maintain required temperature)?
Based on estimated testing volumes, how many batches of samples will need to be transported each day, and what is the batch size?
Sample Transport Data
How will you link your logistics service to your information system to track which samples are transported in which batch? What systems does the molecular lab have to confirm receipt of samples?