OPERATIONS

In this section, we share everything you need to ensure smooth operations at your mass testing site, from hiring and training your team to launching and refining your model.

HIRE & TRAIN

OPERATE

LAUNCH

REFINE

HIRE & TRAIN

Hiring and training the required staff and volunteers are critical to the success of your mass testing site. It is especially important to emphasize and practice all safety protocols to protect your frontline workers and patients. Below is an example document outlining the roles and responsibilities of each staff member as well as some example training materials to help get your staff up to speed.

ROLES & RESPONSIBILITIES

Create an editable version of this document here.

EXAMPLE TRAINING MATERIALS

We've put together two example training manuals, one for the sample collection team and one for the control centre team, and we're working on more! Remember to review your country's specific protocols when creating materials for your team.

Sample Collection Training Manual

Create an editable copy of this deck here.

Control Centre Training Manual

Create an editable copy of this deck here.

OPERATE

There are a lot of moving parts in a mass testing site and strict infection prevention and control measures that must be observed at all times. In this section, we share example process flow diagrams to help you visualize the process and communicate the specific actions taken at each stage.

EXAMPLE PROCESS FLOW

Check out the example process flow deck below, and create your own editable copy here.

LAUNCH

Launch day has arrived! Here are a few things to consider as you prepare open your mass testing site.

team check-in

Before starting operations on Day 1, schedule time for an all-team meeting to:
Review infection prevention and control protocols, collection site process flow, and individual roles and responsibilities for each team member.
Check that each area of the testing site has all the required materials for safe and efficient operations.
Answer any questions that staff have.
Ensure that everyone has the contact information for the site administrator in case they encounter issues during the day.
Acknowledge that operations will not be perfect from day 1. The goal is to improve over time and ensure staff and patient safety at all times.

SPREADING THE WORD

It is important to spread the word within the target community as you launch your new mass testing site. Here are a few ways to get the word out:
Partner with the government to disseminate the news (including the appointment booking number or online survey) through official government channels.
Partner with other local health facilities who can share the news with their patient populations and help identify high-risk patients for testing.
Use your social media accounts to share specific information about how to book an appointment and what the testing process will look like once a patient arrives.

REFINE

Once the mass testing site is in operation, it is important to keep learning and iterating on the operation to increase the level and quality of service and maintain high safety standards. Below are a few quick tips.

Observe

Carefully observe how patients are navigating the service and moving through the system to see if there is any friction or bottlenecks.

Debrief

Have regular debriefing sessions with staff to see what is working well and what can be improved upon.

Collect Feedback

Consider collecting feedback from patients who have visited your testing site via an online survey or over the phone.

Document

Document your processes and findings to share your insights with others fighting COVID-19, including us! We'd love to hear from you!

Iterate

Based on your observations and feedback from staff and patients, tweak your model to improve process flow.

Retrain

Review training materials and safety protocols with your team regularly. Repetition is key here!

Check In

Your team will be under a lot of pressure each day. Schedule time for 1:1 check-ins to see how they are coping both mentally and physically. Let your team know you are there to support them.

UP NEXT...

MORE RESOURCES

PRIVACY POLICY FOR MDAAS GLOBAL
At MDaaS Global, accessible at www.mdaas.io, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by MDaaS Global and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at genevieve@mdaas.io.
This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in MDaaS Global. This policy is not applicable to any information collected offline or via channels other than this website.

CONSENT
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

INFORMATION WE COLLECT
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

HOW WE USE YOUR INFORMATION
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

LOG FILES
MDaaS Global follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

COOKIES AND WEB BEACONS
Like any other website, MDaaS Global uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

PRIVACY POLICIES OF OTHER WEBSITES
The MDaaS Global website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

CCPA PRIVACY POLICY (DO NOT SELL MY PERSONAL INFORMATION)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR PRIVACY POLICY (DATA PROTECTION RIGHTS)
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

CHILDREN’S INFORMATION
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

MDaaS Global does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

UPDATED: April 3, 2020